Information for carers

Carers please just ask!

Simple changes in hospital care can make a big difference, but sometimes we need your help to identify the most appropriate changes for each individual. If you are a carer of a patient with learning disabilities, and you have an idea about how their needs could be better met in our hospitals, please tell any member of staff responsible for their care.

Learning disability specialist nurse

For any further advice or support please contact the learning disability nurse advisor:

• Learning disability nurse advisor
• Telephone: 01642 624477 (Monday to Friday, 8am to 4pm)

The Carers Charter

We want to work with you to provide the best possible care to the person you care for.

We have worked with carers and carer organisations to help us see how we can work effectively with carers.

Our commitment to you

• We will make sure you have a named nurse on duty to contact.
• This will be someone who is caring for the person you care for.
• We will listen and value your expert knowledge about the person you care for.
• We will work with you to provide individual care for the person you care for.
• We will include you in any decisions about the person you care for.
• If this is not possible, we will explain why.
• We will keep personal information about yourself and the person you care for safe.
• We will train staff about your vital role in the person’s care and recovery.
• We will listen to your feedback about our services and take actions.
• We will give you information for a carer support group. They can give you advice, guidance and support.
• We will include you when discharging the person you care for.

Useful websites

• NHS England Easy Read Leaflets
• Mencap
• Easy Health Website (This site is used nationally but the trust accepts no responsibility for the information on this site)