Coming into hospital

Everything you need to know about coming into our hospitals.

Getting here

At North Tees and Hartlepool NHS Foundation Trust, we want to make your journey to hospital as easy as possible. Our hospitals are accessible by car or public transport and we have plenty of car parks and alternative travel services.


We run many different services in our outpatients departments at the University Hospital of North Tees and the University Hospital of Hartlepool. There is also a smaller range of speciality clinics at Peterlee Community Hospital.

Staying with us

After you’ve arrived at one of our hospitals, you can expect professional, kind and discreet care by our staff. All of our staff will try to make your stay in hospital as comfortable as possible.

What to bring

We want you to be as comfortable as possible while you’re staying at one of our hospitals so please double check you have everything you need for your stay.

Food and dietary requirements

Good nutrition is such an important part of staying healthy, especially for people who are recovering from illness or injury. Our five star catering service works closely with our dietitians to make sure you receive nutritious food that you enjoy during your stay.

Leaving hospital

By the time you are ready to leave hospital, our staff will have already made arrangements for your discharge plan and any continuing care you might need once you’re back home.

Returning medical equipment

You may have been given medical equipment after you were discharged from hospital to help you get better. We have an easy way for you to return mobility or medical aids, such as crutches, wheelchairs or bath seats, when you no longer need them.

Overseas patients

If you are not a resident in the UK you might have to pay for treatment, even if you have a British passport or have paid taxes or national insurance in the past.

Patient choice

Patients who meet the criteria now have more choice in who delivers their healthcare.

Interpretation and translation

If you would like the services of a professional interpreter or someone who can use sign language while you are visiting our Trust, please let us know as soon as possible and we will arrange this for you.

Help with health costs

If you are in receipt of certain benefits or on a low income you might be eligible to get help with health costs.