The report following an inspection from the Care Quality Commission (CQC) at North Tees and Hartlepool NHS Foundation Trust was published on 14 March 2018.
The trust has received a “good” rating with elements of our high performing urgent and emergency care service being rated “Outstanding”.
The inspectors particularly noted seeing staff go the extra mile several times, where care and support exceeded good care standards, and recognised the excellent systems the trust has in place to ensure safe staffing levels and nursing documentation. Overwhelmingly, staff demonstrated a positivity and pride in working for the organisation, and patients described receiving compassionate care that supported their emotional needs.
Within maternity services at University Hospital of North Tees, the inspectors found the proactive work of the maternity training team to be an outstanding feature. The training lead uses a “Simulation Mum” to train staff in emergency obstetric scenarios as part of the trust’s training programme. Inspection also found the facilities in the delivery ward’s bereavement suite to be sympathetic to the needs of a women experiencing pregnancy loss.