Accessibility statement for

This accessibility statement applies to

This website is run by North Tees and Hartlepool NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Use your browser to change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Access the website with a mobile or tablet
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • You cannot skip to the main content when using a screen reader
  • Some of our online forms are difficult to navigate using just a keyboard
  • Some of our videos do not have accurate captions
  • Some of the text and links don’t have sufficient colour contrast
  • Some imagery may not have text-alternatives (alt-text)

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: or call 01642 383573.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We have audio induction loops in key areas of the organisation, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter both in person, or online which can be booked in advance.

An interpreter can be requested on your behalf by our clinical staff as part of a planned admission. You can contact us before your visit to arrange.

Technical information about this website’s accessibility

North Tees and Hartlepool NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
    • We plan to add text alternatives for all images by January 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.
  • Some of our videos do not have accurate captions. This fails WCAG 2.1 success criterion 1.2.2 (captions (prerecorded))
    • All Trust videos are uploaded to YouTube in the first instance, which does have an auto-captioning system. However, sometimes these captions do not accurately capture what people may be saying. To address this, we will be editing all video captions on the Trust YouTube account by January 2021 to ensure they are correct.
  • Sometimes the sequences in which content is presented are confusing. This fails WCAG 2.1 success criterion 1.3.2 (meaningful sequence).
    • Clear labelling will be added to pages during the redesign process.
  • Not all of the site’s functions can be operated by using the keyboard. This fails WCAG 2.1 success criterion 2.1.1 (keyboard).
    • Some of our online form drop-down menus are not usable with a keyboard. This will be addressed in the new website development.
  • Appropriate H1, H2, H3 etc. headings have not been used. This fails WCAG 2.1 success criterion 2.4.6 Headings and Labels.
    • Correct and appropriate headings will be used when rewriting content during the website redesign process.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured or rendered correctly so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value) and 1.4.5 (images of text).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix previous years annual reports and board papers.


We plan to add captions to all video content on our website, hosted on our YouTube channel.

What we’re doing to improve accessibility

We are currently redesigning the Trust website with our web developers. This is being rebuilt from the ground up to ensure full accessibility for all patients and visitors who access this site.

We will also be reviewing our use of PDFs and looking into other methods of sharing information, to ensure our site is as accessible as possible.

Preparation of this accessibility statement

This statement was prepared on 29 September 2020. It was last reviewed on 27 October 2020.

A full audit is underway and is being carried out by a trusted agency as part of the website redesign process.

We will test:

  • Our main website platform
  • A selection of content pages, service and resources from across the site

We will publish our full audit here once it has been completed.