Neonatal Community Nursing Team – PIL1583 Version 1

About our service

This leaflet aims to provide information about our service for babies who have been on the Special Care Baby Unit (SCBU) and need some extra support from the Community Nursing team once they have been discharged.

Our Team

We are a team of specialist Neonatal Community Nurses who support babies and their families in the community following a stay on SCBU.

We are based on Ward 23 in the University Hospital of North Tees.

We work closely with the hospital team as well as working within the community and with patients outside of the hospital.

What happens next?

A referral will be made to us before your baby is discharged from SCBU.

One of us will try to meet with you and your baby on the unit before you go home. We will also arrange a home visit.

Playgroup

Once your baby has been discharged home, there is a Neonatal playgroup running every Tuesday from 10:00 to 11:30 at Velocity Gymnastic and Trampolining Club on Marsh House Avenue, Billingham, TS23 3NB.

The playgroup is run by the Neonatal Community Nursing team. There will be one of the Community Nurses or a Paediatric Physiotherapist present.

The playgroup is funded by Neoangels and there is always a hot drink and friendly faces waiting to greet you. There is no need to book, just turn up!

How to contact us

We work Monday to Friday (excluding Bank Holidays) and can be contacted on:

0793 206 1840 or 0787 654 5706.

Or you can contact our office on: 01642 383 173.

There is an answer phone available on all numbers, but if we are busy we may not be able to answer your call immediately.

We aim to reply to any messages within 48 hours.

If you find that you are unavailable for an arranged appointment or home visit please contact us to let us know and we can try to rearrange.

Comments, concerns, compliments or complaints

Patient Experience Team (PET)

We are continually trying to improve the services we provide. We want to know what we’re doing well or if there’s anything which we can improve, that’s why the Patient Experience Team (PET) is here to help. Our Team is here to try to resolve your concerns. The office is based at the University Hospital of North Tees if you wish to discuss concerns in person. Our contact details are:

Telephone: 01642 624719
Freephone: 0800 092 0084
Opening hours: Monday to Friday, 9:30am to 4:00pm
Email: [email protected]

Out of hours

Out of hours if you wish to speak to a senior member of Trust staff, please contact the hospital switchboard who will bleep the appropriate person.
Telephone: 01642 617617

Patient, Public and People with Lived Experience

We are looking for patients to share their experiences of healthcare and to join our Involvement Bank. Working with the patients, carers, families and the general population we support in making decisions about their care can lead to better health outcomes, increased patient satisfaction and a better overall experience. We want to listen and work with you in shaping the future of your healthcare services. To find out more about the Involvement Bank go to our website or contact us at:

Website: www.nth.nhs.uk/about/community/people-with-lived-experience
Email: [email protected]

Data protection and use of patient information

The Trust has developed Data Protection policies in accordance with Data Protection Legislation (UK General Data Protection Regulations and Data Protection Act 2018) and the Freedom of Information Act 2000. All of our staff respect these policies and confidentiality is adhered to at all times. If you require further information on how we process your information please see our Privacy Notices.

Telephone: 01642 383551

Email: [email protected]

Leaflet feedback

This leaflet has been produced in partnership with patients and carers. All patient leaflets are regularly reviewed, and any suggestions you have as to how it may be improved are extremely valuable. Please write to the Clinical Governance team at:

Email: [email protected]