We charge for parking and use the money raised to constantly improve lighting and security so you can be assured we are doing everything we can to keep your car safe while you’re in our hospitals. Any additional money raised goes back into frontline services across both of our hospitals.
We are delighted to continuously achieve the Park Mark award for the quality of our car parks. We are determined to ensure people who need to park in a disabled space can always do so and emergency vehicles carrying very sick patients can always get to where they need to be on site.
Car park charges
We use the ParkingEye system at the University Hospital of Hartlepool and the University Hospital of North Tees. This system means we don’t have car parking barriers.
It uses automatic number plate recognition to capture vehicle registrations on entrance and exit and checks if the appropriate tariff has been paid for the length of stay on site.
Tickets purchased at the machines can be used for multiple visits at the same site.
How to pay
You can pay on the way out at the machines by cash (correct change is required) or up to midnight on the same day after you leave the site by text, phone or through PaybyPhone (there is an additional charge for this) using the site number 83159 for University Hospital of North Tees or 83160 for University Hospital of Hartlepool. The PaybyPhone service allows users to phone, download a mobile phone app or use the internet.
- when entering the hospital make sure you are parking in a visitor car park
- remind yourself or take a note of your vehicle registration number
- go to the car parking machine, follow the instructions and take a ticket
- keep the ticket with you as proof of purchase (you don’t need to put your ticket in the car)
Parking charge notices
You will only receive a parking charge notice if you are parked inappropriately or if you are in breach of the terms and conditions of the car park such as non-payments.
Parking charge exemptions for Blue Badge holders, regular outpatients and parents of children in hospital over night
In line with new government regulations, the Trust has implemented the following parking policies at the University Hospital of Hartlepool, University Hospital of North Tees and Peterlee Community Hospital:
- Blue badge holders, attending hospital as a patient or visitor, simply should present their blue badge and registration details to the security teams who will register their vehicle as being able to park for free. This registration will remain in place for the duration of the badge’s licencing period. However, Blue Badges belong to the person not registered to a vehicle so if a Blue Badge holder attends hospital in a different vehicle, they would need to register that vehicle with the Trust’s security team.
- Frequent outpatient attenders (those who attend hospital for an appointment at least three times within a month and for an overall period of at least three months) will also be provided with free parking. Patients should ask for a form from the outpatients’ reception.
- Parents of sick children staying overnight can park for free between the hours of 7.30pm and 8am while visiting the child. Children’s ward staff will be happy to provide parents with the forms.
Parking in surrounding areas
If you are parking in the local neighbourhood, please be considerate to local residents.
Contact
If you need to contact us about any parking enquiries, please email:
