Are you concerned about a patient’s condition? Patient safety is a high priority at North Tees and Hartlepool NHS Foundation Trust.
Call 4 Concern (C4C) provides 24-hour access to a critical care outreach nurse.
It is a patient safety initiative. We believe that patients and family members know when their condition or that of a loved one is changing for the worse.
The role of the critical care outreach nurse is primarily to ensure that critically ill
patients or those at risk of becoming so, receive appropriate and timely treatment in the most suitable location within the hospital. The critical care outreach nurse responds to critically ill and life threatening situations by recognising and responding to early signs of deterioration.
When can I make a call to C4C?
- If you are worried that you, your relative or young person/friend admitted to hospital are deteriorating (becoming more unwell despite treatment).
- If you feel your concerns are not being recognised by the nurse or ward doctor and acted upon and the patient is deteriorating, then you can directly call our team.
- If you have been a patient in critical care on the admission and you are experiencing difficulties and your concerns are not be appropriately acknowledged (listened to).
You can contact the team either through the switchboard on 01642 617617, asking the operator to put you through to the critical care outreach nurse, or directly by calling 01642 646383.
When NOT to call
The service is not to report general issues or problems which can be resolved or de-escalated at ward level by the primary team. This may include issues with:
- Parking
- Visiting times
- Hospital food
- Hospital cleanliness
- Complaints
- Any other general issues
Patient experience
We would like your feedback. If you wish to share your experience about your care and treatment or on behalf of a patient, please contact the Patient Experience department who will advise you on how best to do this.
To ensure we meet your communication needs please inform the Patient Experience Department of any special requirements, for example; braille or large print.
Monday to Friday9:30 am – 4:00 pm
Email:[email protected]
Phone:01642 624719
