The Children’s Community Nursing Team

What is this leaflet about?

This leaflet aims to provide information about our service for patients and their families.

We are a team of specialist and community healthcare professionals who work with children, young people and their families to provide personalised support. Our goal is to offer practical help and care to everyone who accesses our service.

Who are the members of the team?

Our team includes a range of Nurse Specialist and Children’s Community Nurses who support children and young people with medical conditions such as Diabetes, Epilepsy and Asthma. The team may come to your home, school or see you in North Tees or Hartlepool Out-Patient Department. 

What happens next?

If you are referred to our service, a member of the team will contact you to discuss the next steps. They will arrange to visit you at home, in clinic or in the hospital, depending on your needs.

How do we book appointments?

We can offer appointments between 08:00 a.m. to 06:00 p.m. Monday to Friday. We are closed during public holidays.

If the child or young person is unwell and unable to attend the appointment, please provide as much notice as possible by contacting the Children’s Services Administration Hub. Please be aware that missed appointments or visits may result in longer waiting times.

Our Hospitals

University Hospital of North Tees
Hardwick Road
Stockton-On-Tees
TS19 8PE

University Hospital of Hartlepool
Holdforth Road
Hartlepool
TS24 9AH

How do we contact the Community Team?

Children’s Service Administration Hub
Telephone:01429 522717
Monday to Friday, between 08:30 a.m. to 04.30 p.m.

We may not be able to answer your query straight away but aim to respond to you within 48 hours.

If you have concerns about your child’s health please seek medical advice from your child’s GP or NHS 111 (if non-urgent), or emergency services (999).

Comments, concerns, compliments or complaints

Patient Experience Team (PET)

We are continually trying to improve the services we provide. We want to know what we’re doing well or if there’s anything which we can improve, that’s why the Patient Experience Team (PET) is here to help. Our Team is here to try to resolve your concerns. The office is based at the University Hospital of North Tees if you wish to discuss concerns in person. Our contact details are:

Telephone: 01642 624719
Freephone: 0800 092 0084
Opening hours: Monday to Friday, 9:30am to 4:00pm
Email: [email protected]

Out of hours

Out of hours if you wish to speak to a senior member of Trust staff, please contact the hospital switchboard who will bleep the appropriate person.
Telephone: 01642 617617

Patient, Public and People with Lived Experience

We are looking for patients to share their experiences of healthcare and to join our Involvement Bank. Working with the patients, carers, families and the general population we support in making decisions about their care can lead to better health outcomes, increased patient satisfaction and a better overall experience. We want to listen and work with you in shaping the future of your healthcare services. To find out more about the Involvement Bank go to our website or contact us at:

Website: www.nth.nhs.uk/about/community/people-with-lived-experience
Email: [email protected]

Data protection and use of patient information

The Trust has developed Data Protection policies in accordance with Data Protection Legislation (UK General Data Protection Regulations and Data Protection Act 2018) and the Freedom of Information Act 2000. All of our staff respect these policies and confidentiality is adhered to at all times. If you require further information on how we process your information please see our Privacy Notices.

Telephone: 01642 383551

Email: [email protected]

Leaflet feedback

This leaflet has been produced in partnership with patients and carers. All patient leaflets are regularly reviewed, and any suggestions you have as to how it may be improved are extremely valuable. Please write to the Clinical Governance team at:

Email: [email protected]