Patient Initiated Follow up (PIFU) Urology

After your recent consultation or treatment, you have been placed on a Patient Initiated Follow up (PIFU) pathway. This leaflet will give you more information about this process.

What is Patient Initiated Follow up (PIFU)?

This means we will not make you regular review appointments.  Instead you can make an appointment to see your clinician or healthcare team if you need it.

This will strictly be if you have:

• A flare up.
• Symptoms related to your condition that worsen.
• The feeling you are not recovering well.

You can make contact and book a telephone consultation appointment if you have any concerns related to your specific Urological condition or symptoms until:

Date: ………………………………………

What do I need to do to book my appointment?

If you need an appointment, please phone the Urology secretaries on (01642) 383801 Monday to Friday between the hours of 9am to 5pm and leave your contact details.

You will then be given an upcoming appointment which will be by a telephone consultation.  Face to face can be booked only if the clinician feels it is necessary.

What happens if I do not ring the hospital?

If you do not ring the hospital within the timescale you have been given, you will be discharged from the hospital and back to the care of your GP or the original referrer.

You can contact them to be referred to us again if needed.

When should I not use this service?

• If your concern is related to a different condition or symptoms.
• If the time period stated above has lapsed, then please see your GP.
• If you need urgent medical advice you should contact  your GP or NHS 111.

Contact Numbers

Urology secretaries

01642 383801 Monday to Friday between the hours of 9am to 5pm.

Comments, concerns, compliments or complaints

Patient Experience Team (PET)

We are continually trying to improve the services we provide. We want to know what we’re doing well or if there’s anything which we can improve, that’s why the Patient Experience Team (PET) is here to help. Our Team is here to try to resolve your concerns. The office is based at the University Hospital of North Tees if you wish to discuss concerns in person. Our contact details are:

Telephone: 01642 624719
Freephone: 0800 092 0084
Opening hours: Monday to Friday, 9:30am to 4:00pm
Email: [email protected]

Out of hours

Out of hours if you wish to speak to a senior member of Trust staff, please contact the hospital switchboard who will bleep the appropriate person.
Telephone: 01642 617617

Patient, Public and People with Lived Experience

We are looking for patients to share their experiences of healthcare and to join our Involvement Bank. Working with the patients, carers, families and the general population we support in making decisions about their care can lead to better health outcomes, increased patient satisfaction and a better overall experience. We want to listen and work with you in shaping the future of your healthcare services. To find out more about the Involvement Bank go to our website or contact us at:

Website: www.nth.nhs.uk/about/community/people-with-lived-experience
Email: [email protected]

Data protection and use of patient information

The Trust has developed Data Protection policies in accordance with Data Protection Legislation (UK General Data Protection Regulations and Data Protection Act 2018) and the Freedom of Information Act 2000. All of our staff respect these policies and confidentiality is adhered to at all times. If you require further information on how we process your information please see our Privacy Notices.

Telephone: 01642 383551

Email: [email protected]

Leaflet feedback

This leaflet has been produced in partnership with patients and carers. All patient leaflets are regularly reviewed, and any suggestions you have as to how it may be improved are extremely valuable. Please write to the Clinical Governance team at:

Email: [email protected]