Chaplaincy Team

You Matter. We Care.

For many people, hospital can be a challenging and lonely experience. It can raise all sorts of questions, worries and fears.

Because of this, the Trust has a team of chaplains who are there to offer impartial, non-judgemental and accessible care to everyone – patients, visitors and staff – that would benefit from someone to talk to.

This support is open to everyone. You do not have to follow a particular faith to speak to the chaplains. Chaplains simply facilitate pastoral, spiritual and, if appropriate, religious care at any point of your stay or visit.

The Care we offer:

• Sounding/listening board – Someone to talk with.
• Inclusive – Available for everyone, regardless of faith, belief, outlook or way of life.
• Presence – Simply being there, providing space to reflect.
• Available – 24/7 on-call service.
• A point of contact if specific faith needs arise such as;
  • Prayer, bedside communion, anointing.Sacrament of the sick or final prayers.Contacting your own faith leader.

Our Values and Principles:

We seek to be available 24/7 through our ‘on-call’ chaplaincy service.

We seek to recognise that each person is an individual of immense value and worth and will be treated accordingly.

We seek to be respectful of religious and cultural diversity.

We seek to be attentive to the needs of the people we address.

We seek to be a ‘hopeful presence’; available to stand alongside with care and compassion.

Oasis Spirituality Centre: North Tees & Hartlepool

Both our hospital sites have a chapel or Oasis Spirituality Centre: an ‘oasis’ of peace amidst the busy pace of the hospital. We invite people of all faiths or none to use this space for quiet moments of stillness and reflection.

We have three regular opportunities where there is space for personal reflection, prayer or to light a candle.

North Tees:

• Light a Light – Drop into chapel between 12pm and 2pm: First Tuesday of each month. Light a candle to mark the significance of past, present or future events.
• Light and Hope – Short memorial service remembering all those touched by the tragedy of baby or child loss. 12.15pm to 12.45pm: Every last Tuesday of the month.

Hartlepool:

• Light a Light – Drop into chapel between 12pm and 1pm: First Wednesday of each month. Light a candle to mark the significance of past, present or future events.

How to contact a Chaplain

For non-urgent enquiries: Please leave a message on our answer phone: 01642 383138

For Urgent enquiries: Ask a member of hospital staff to call switchboard and ask for the ‘on-call’ chaplain.

Comments, concerns, compliments or complaints

Patient Experience Team (PET)

We are continually trying to improve the services we provide. We want to know what we’re doing well or if there’s anything which we can improve, that’s why the Patient Experience Team (PET) is here to help. Our Team is here to try to resolve your concerns. The office is based at the University Hospital of North Tees if you wish to discuss concerns in person. Our contact details are:

Telephone: 01642 624719
Freephone: 0800 092 0084
Opening hours: Monday to Friday, 9:30am to 4:00pm
Email: [email protected]

Out of hours

Out of hours if you wish to speak to a senior member of Trust staff, please contact the hospital switchboard who will bleep the appropriate person.
Telephone: 01642 617617

Patient, Public and People with Lived Experience

We are looking for patients to share their experiences of healthcare and to join our Involvement Bank. Working with the patients, carers, families and the general population we support in making decisions about their care can lead to better health outcomes, increased patient satisfaction and a better overall experience. We want to listen and work with you in shaping the future of your healthcare services. To find out more about the Involvement Bank go to our website or contact us at:

Website: www.nth.nhs.uk/about/community/people-with-lived-experience
Email: [email protected]

Data protection and use of patient information

The Trust has developed Data Protection policies in accordance with Data Protection Legislation (UK General Data Protection Regulations and Data Protection Act 2018) and the Freedom of Information Act 2000. All of our staff respect these policies and confidentiality is adhered to at all times. If you require further information on how we process your information please see our Privacy Notices.

Telephone: 01642 383551

Email: [email protected]

Leaflet feedback

This leaflet has been produced in partnership with patients and carers. All patient leaflets are regularly reviewed, and any suggestions you have as to how it may be improved are extremely valuable. Please write to the Clinical Governance team at:

Email: [email protected]