The Trust has launched a new way for its staff to share feedback on what we’re doing well and how we can improve.
North Tees and Hartlepool NHS Foundation Trust is using the Listening into Action (LiA) app to gather feedback from its staff.
The app is used by more than 100 health trusts across the country to anonymously get ideas about areas of good practice and how improvements can be made.
Chief executive Julie Gillon said: “We have come so far over the last few months. In the most challenging of circumstances, we have adapted and improved so that we could continue to care for our patients.
“But we know we can’t stop there. The road to improvement is a never ending one and we are always focused on moving forward.
“Listening into Action is an easy, convenient and proven way of gathering feedback from staff – sharing both areas of good practice and areas where we must learn lessons and improve.
“If staff have an idea for change, we will do our best to make it happen. If it isn’t possible, we will share with staff why this is.
“Our staff know more than anyone about the organisation. Their suggestions will ultimately help make improvements and mean we continue to provide the very highest quality of care to our patients.”
How is staff feedback helping?
The COVID-19 pandemic proved how the organisation can move at pace in the most challenging of circumstances to make improvements.
At the start of the outbreak Jenny Goodman, a nurse practitioner in the urgent care service, made a suggestion for some help for staff struggling to pick up basic supplies.
She said: “At the start of COVID-19 outbreak, the team gave feedback that it would be really helpful to have a pop-up shop so staff could pick up essential supplies when it was so difficult to get these at that time.
“The catering team couldn’t have been more responsive. They set up shops in both restaurant areas at North Tees and at Hartlepool. These gave staff that convenient access to everyday things we needed such as milk, eggs, flour, pasta, fruit and vegetables. The staff were absolutely fantastic and we all really appreciated that support at such a challenging time for us all.”
