It is all change for a support worker from Hartlepool who has joined a new team and gained a new qualification in the process.
Hayley Qaid is one of the administrators in our new Waiting Well service.
The service was recently launched to support patients who are due to have surgery. It helps to provide them with the expert advice and support needed.
This includes support with:
- Stopping smoking
- Eating well
- Managing existing health problems
- Being active
- Reducing alcohol intake
The service also helps with other issues including befriending services, counselling emotional wellbeing and financial support.
Hayley, who already worked at the organisation, has relocated to her local hospital at the University Hospital of Hartlepool for the role.
Since joining the service, she has had support completing an NVQ level 2 in customer service at Stockton Riverside College – something which has given her more skills and knowledge to perform the role.
Hayley said: “It’s a really exciting service to be a part of. We help refer patients into services they need so that they are ready for their surgery date.
“Since joining the service, I have been blown away by the level of support we are providing, as well as the amount of organisations out there we are able to refer to.
“I have also had fantastic support from the service and from the college to complete this qualification which will help add skills and knowledge for the role.
“I am looking forward to helping the service develop and continue to make a real difference to people’s lives.”