We know that sometimes circumstances change and you might not need your appointment with our outpatients team anymore. Now we have a new quick and easy online Patient Hub portal for you to manage all your outpatient referrals in one place.
If you’re a patient who has been waiting more than 12 weeks for an appointment with our outpatient team, you will receive a text or email inviting you to use Patient Hub.
Please make sure we have your up-to-date mobile number and/or email address by contacting our specialty booking team or ask at reception the next time you come to hospital.
Once you’re logged in, you will be able to see all your outstanding referrals. We’ll ask you a few quick questions about each one to make sure you still want an appointment.
We’ll ask you how you want to progress with your referral. You can choose from a number of options.
What’s the purpose of this?
Patient Hub helps us to make sure our outpatient waiting lists are as up-to-date as possible. If you no longer need your appointment, we can move other patients further up the list.
For you as a patient, it allows you to easily keep track if you have more than one referral. We know paper referral letters don’t suit everyone – they can be delayed in the post and are easily mislaid. Now you can streamline all your referrals so they are in one place that you can access from the phone in your pocket or your PC desk.
It also means we will not unnecessarily contact you about referrals you no longer need.
By using Patient Hub you will be helping our Trust to be more environmentally-friendly by reducing our paper and printer-use.
Logging in to your account
You don’t need to set up your own account – we will do this for you. As soon as a referral is made and you become a patient at our Trust, there will be an account in your name.
You don’t need to download anything – simply use the website link on your smart phone, tablet or PC.
Follow these steps to login:
- Click on the link in your text or email. Alternatively, you visit the portal here.
- On the login page, you will be asked to confirm your mobile number or email address as well as your date of birth – please enter your date of birth as DD/MM/YYY
- You will be sent a six-digit authentication code by SMS or email
- Enter the code
- If you have entered your code incorrectly or it has expired (if you enter it after two and a half minutes), you will need to request a new code
You can access your account at any time on the portal using the link. You can also bookmark this in your browser for quick access.
There’s no need to remember a username or password. You will follow the process above each time with a new six-digit security code.
How do I see my referrals?
Once you’re logged in to Patient Hub, you’ll see the referral tab on the first page you see.
Click on ‘Referrals’ to see information about your current referrals and their status.
If you have more than one referral, you will be able to see them all and manage each one individually.
I don’t have a smart phone or email address
If you don’t have a smart phone, you can access Patient Hub via email. Just make sure we have your up-to-date email address so we can send this to you.
If you don’t have a smart phone or a PC, don’t worry. We’ll continue to receive any information about your referral on our waiting list by letter in the post.
We will never pause any communication with you if you can’t or don’t use Patient Hub.
Can I opt out?
Use the link to opt out of all future communications on the portal. This means that we will update you through post as usual.
