Information for patients
This leaflet can be made available in other formats including large print, CD and Braille and in languages other than English, upon request.
Please read this information leaflet carefully in order to use the service appropriately and more importantly know when more immediate action is needed.
What is Open Access?
Open Access means that children have the right to access medical advice and treatment without going to their GP.
Why is my child getting Open Access?
Your child has been given Open Access for 24 hours following their discharge from the Paediatric Unit in case you are worried when you are at home. This will be discussed with you before your child has been discharged.
If I am concerned about my child what should I do?
If you are concerned or you notice any of the following, such as, your child:
- Has irregular breathing, pauses in breathing, or is breathing faster than usual.
- Is lethargic on handling or is floppy.
- Is excessively (very) sleepy.
- Has any changes to their normal skin colouring.
- Is not feeding or drinking.
- Is having a seizure (fit).
- Is crying inconsolably.
- Needs more oxygen than usual.
You must ring 999 immediately for an ambulance.
This will bring your child to the Emergency Department where they will be assessed (checked).
If you have a copy of your child’s discharge letter please bring this to the hospital with you along with any medicines they are currently taking.
If your child is generally unwell but alert and of normal colour, and is breathing regularly, you can discuss their condition by dialling 111 for advice.
If you are concerned about your child you should contact Children’s and Young Person’s Emergency Department and speak to a member of staff. See contact numbers below.
This is so your child’s needs can be assessed by a member of staff over the telephone and appropriate advice can be given to you and, if required arrangements made for your child’s arrival on to the ward.
You must not turn up before contacting the Children’s and Young Person’s Emergency Department.
University Hospital of North Tees
Children’s and Young Person’s Emergency Department
Telephone: 01642 624533 or 01642 383450
24 hours a day, 7 days a week
Comments, concerns, compliments or complaints
Patient Experience Team (PET)
We are continually trying to improve the services we provide. We want to know what we’re doing well or if there’s anything which we can improve, that’s why the Patient Experience Team (PET) is here to help. Our Patient Experience Team is here to try to resolve your concerns as quickly as possible. The office is based on the ground floor at the University Hospital of North Tees if you wish to discuss concerns in person. If you would like to contact or request a copy of our PET leaflet, please contact:
Telephone: 01642 624719
Freephone: 0800 092 0084
Opening hours: Monday to Friday, 9:30am to 4:00pm
Email: [email protected]
Out of hours
Out of hours if you wish to speak to a senior member of Trust staff, please contact the hospital switchboard who will bleep the appropriate person.
Telephone: 01642 617617
Data protection and use of patient information
The Trust has developed Data Protection policies in accordance with Data Protection Legislation (UK General Data Protection Regulations and Data Protection Act 2018) and the Freedom of Information Act 2000. All of our staff respect these policies and confidentiality is adhered to at all times. If you require further information on how we process your information please see our Privacy Notices.
Telephone: 01642 383551
Email: [email protected]Privacy Notices
This leaflet has been produced in partnership with patients and carers. All patient leaflets are regularly reviewed, and any suggestions you have as to how it may be improved are extremely valuable. Please write to the Clinical Governance team, North Tees and Hartlepool NHS Foundation Trust, University Hospital of North Tees, TS19 8PE or:
Email: [email protected]
Leaflet reference: PIL1110
Date for Review: February 2027