Adult hearing aids

If you decide to proceed with hearing aid(s) you will be fitted with high specification digital hearing aid(s) supplied by Phonak. The style of hearing aids available are behind-the-ear (BTE), which can be attached to a custom ear mould, or open fit style, depending on the hearing level.

Maintenance

In order to make sure your hearing aid(s) are working to the best quality it is important to arrange regular maintenance appointments every 4-6 months. These appointments are available Monday to Friday and must be booked by contacting us in the department.

Hearing aid care packs and accessories are available to buy from our departments.

Items include:

  • Wax brush with loop
  • Ear mould tubing Air Puffer
  • Ear mould tubing threader

 

Hearing Aid Batteries

 

Batteries are available from all of our department receptions Monday to Friday 8:30am – 5pm. You do not need an appointment to collect new batteries.

Please bring with you your battery issue card. If you are unable to attend, someone can attend on your behalf with your battery issue card. We also offer a postal service, to arrange this please contact us.

Please dispose of your used batteries safely. Battery recycling points are available in most supermarkets and many shops.

Batteries are available from:

  • University Hospital of Hartlepool
  • Onelife Hartlepool, Park Road, Hartlepool
  • Peterlee Community Hospital
  • Healthworks, Seaside Lane, Easington
  • Seaham Primary Care Centre
  • Durham Deafened Support, Horden Social and Welfare Center, Miners Hall, 7th Street Horden, SR8 4LX

Lost or Damaged Hearing Aids

 

Please be aware that your NHS Hearing Aid/s remain the property of the NHS for the duration of use. There are charges for lost and damaged hearing aids. We do not provide spare hearing aids. To get a hearing aid replacement please contact the department.

Troubleshooting

 

1. My hearing aid is whistling or buzzing (Feedback)

Feedback, is a term used for the noise a hearing aid makes, it is normal with many types of hearing.
To try and rectify this problem, please check:

  • The aid is in your ear correctly
  • The tubing is not loose, split or kinked. (We recommend tubing is replaced every 4 to 6 months due to wear and tear)
  • The aid is on the correct setting (turn aid off/on again)
  • Your earpiece is not damaged, cracked or loose

If after you have checked all of these possibilities, and you are still experiencing feedback from your hearing aid, it is possible that you may have a build up of ear wax. Too much ear wax in your ears can block sound from entering your ear which sends the sound back into the aid causing Feedback. We suggest you make an appointment with your GP or practice nurse to ensure your ear is clear. Once you have had your ear/s checked and cleared of any wax and you still experience problems, please contact us to arrange an appointment.

2. My hearing aid has stopped working

To try and rectify this problem, please check:

  • You have changed the battery in the hearing aid
  • The tubing is not blocked with ear wax, debris or water (condensation)
  • The tubing is not loose, split or kinked. (We recommend tubing is replaced every 4 to 6 months due to wear and tear)
  • You have cleaned through the tubing
  • The hearing aid is on the correct setting (turn off/on)

If you are still experiencing problems after checking all of the above, please contact us to arrange an appointment.

3. My hearing aid is uncomfortable/keeps falling off of my ear

To try and rectify this problem, please check:

  • The tubing has been replaced within the last 6 months
  • Your earpiece is not cracked, twisted, worn or broken
  • You are fitting the hearing aid correctly inside and behind the ear
  • (if you change your own tubing) that you are using the correct size tube / you are not cutting the tubing too short

If when you have checked all of the above and you are still experiencing discomfort or an ill fitting hearing aid, please contact us to arrange an appointment.

4. My hearing aid sounds distorted and/or very quiet

To try and rectify this problem, please check:

  • The tubing has no signs of moisture or condensation – if so, hold the hearing aid between your thumb and finger(s) and flick quickly in a downwards motion, this should clear any moisture in your tubing
  • The battery in the hearing aid has been changed (average lifespan is 7-10 days)
  • The tubing has been changed within the last 6 months (We recommend the tubing is replaced every 4 to 6 months)

If when you have checked all of the above, and you are still experiencing problems with the sound of your hearing aid/s, please contact us to arrange an appointment.

5. I accidentally got my hearing aid wet

To try and rectify this problem, please check:

  • Remove the hearing aid battery and dry the hearing aid with a towel or tissue
  • Leave the battery drawer open and leave the aid in a room temperature place for a day or two, replace with a new battery

If your hearing aid is not functioning correctly, or has stopped working after you have tried the above, please arrange an appointment.

Instructions

 

Your hearing aid(s) are set up and customised depending on your needs, therefore it would be best to contact the department so we can issue you with specific instructions for your hearing aid(s).

For general and basic instructions see below.

(Phonak instruction manual to be added)

Loop System

 

A hearing loop also known as an induction loop is a sound system which can be used by people with hearing aids. The hearing loop consists of a microphone to pick up the speaker’s voice and an amplifier to process the sound. The signal is sent through the loop cable which is a wire located around the perimeter of a specific area. This sends the signal to the hearing aid.

Loop systems can be found in public places such as:

  • Meeting rooms
  • Cinemas
  • Theatres
  • Church’s
  • Auditoriums
  • Service counters in banks, shops, GP surgery

Benefits of using the loop:

  • Cuts out unwanted background noise
  • No need to use a receiver/ headset
  • Sound goes directly into the hearing aid
  • Can be used by anyone with a compatible hearing aid
  • Any number of people can use the system