Twelve-year-old Olivia Magor (pictured with sister Janice Atkinson and play specialist Sandra Jackson) is one of the young people who has been asked to give feedback into her experience being cared for in the children’s ward.
Feedback will be used to highlight areas which perform well and to identify areas where improvements are needed.
Children and young people who attended University Hospital of Hartlepool or the University Hospital of North Tees as either an inpatient or a day patient in November or December last year may receive a questionnaire that asks them about their experiences. They will be asked about various aspects of their care, including their arrival at hospital, the quality of care and treatment, communication with doctors and nurses, information received, and the hospital environment.
Children’s ward matron Vicki Whitfield said: “We are encouraging as many children, young people and their parents and carers to let us know about their experience in our care. This feedback will help the trust make improvements to patient care and also show us the positive things we are doing.”
People’s responses are anonymous and the results of the survey will be presented in a form that does not allow any individual’s answers to be identified.