Sharing urgent and emergency care success story

Health staff from across the country visited a Teesside trust’s urgent and emergency care service to find out the reasons behind its success.

The special event run by North Tees and Hartlepool NHS Foundation Trust was around sharing learning and good practice.

Our Story, held at the University Hospital of North Tees included presentations from a range of expert clinicians, a tour of front of house services and bespoke workshops.

More than a year ago the trust launched a new urgent care service in partnership with the North East Ambulance Service and the Hartlepool and Stockton Health GP federation.

Two new centres opened at both North Tees and at the University Hospital of Hartlepool.

Over this period, the trust has consistently had one of the highest performing urgent and emergency care departments in the country.

Dr Nick Roper, clinical director for urgent and emergency care, said: “Our Story was an opportunity for us to showcase the fantastic work carried out in our urgent and emergency care department.

“The innovative alliance model we have with the ambulance service and the local GP federation has proved to be a huge success.

“Over the last year we have also consistently been one of the top performing health trusts in the country for emergency care. This is in no small part down to the success of our urgent care service. Patients are being cared for in the right place at the right time.

“There have also been so many other success stories – our front of house service helping frail patients and our Home Safe, Sooner discharge liaison service, to name but two.

“This event was a fantastic way of the trust sharing its good practice as well as learning from other health organisations.”

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