Patients asked to be patient as new system is brought in

Patients are being asked to be patient as the trust’s new electronic patient record system is introduced from 19 October.

The trust was successful in bidding for £7m to replace its out-dated patient record system and for the past two years the project has been in the planning and design stage. Staff have been receiving training for the major change which is set to revolutionise the way staff work, making information previously held in paper form available on screen. From the 19 October, patient letters and test results will be available electronically in one place allowing easy access for clinical staff who look after patients.

lynne-hodgsonDirector of finance ICT and support services Lynne Hodgson, who is the trust’s lead director for the project, said: “This is a major change for staff but it was absolutely essential. Our old patient administration system is near the end of its useful life and desperately needed to be replaced. We still have thousands of paper records and getting these quickly when a patient comes in either for an outpatient appointment or as an emergency is very labour intensive. It sometimes means our health professionals don’t have the patient’s history in front of them when they need it.”

“As with any major change a massive amount of training has taken place but we’re still expecting there to be some teething problems as staff get used to working with the new system. It’s a bit like when people get a new computer, tablet or mobile phone at home but just on a very large scale; it takes time to get used to it. We’re just asking at this time that patients and relatives bear with us while the new system is bedding in. We are ensuring there are additional staff available to do any trouble shooting and make sure patients get the care and treatment they need as soon as possible but if people could be aware that we’re all getting used to a new way of working that would be very much appreciated.”

Leave a comment

comments powered by Disqus