Nurse goes above and beyond to help patient from his homeland

A nurse from Romania has been recognised after going above and beyond to help a patient from his own homeland.

Alexandru Andrei, a nurse at the University Hospital of North Tees, offered support to the patient and his wife.

This included helping them overcome a language barrier and understand all parts of the care and treatment.

He made every effort to communicate with the patient and his wife and took a genuine interest in the patient’s care pathway from admission to discharge.

After a prolonged stay in hospital for palliative reasons, Alex came in on his day off and picked the gentleman up from the ward with his wife and helped him in starting his car journey back to Romania.

With Alex’s help, the succeeded in making a very difficult journey for a poorly gentleman much easier giving the patient a well informed choice about his care decisions.

Alex has been recognised with the latest Star of the Month award.

Ward matron Jane Corbey, who nominated him, said: “Alex demonstrated a degree of empathy and compassion that was priceless. He genuinely wanted to do everything he could to help and support our gentleman and his wife.

“With a long flightless journey back to Romania Alex supported their discharge in a way to ensure minimal disruption through the border system across Europe.

“Palliative care options were also discussed with regards to ongoing care decisions which ensured the patient was empowered by any decisions made with a significant language barrier.

“Nothing is too much trouble to Alex and to dedicate his own time off to help others shows how dedicated he is to nursing by helping others in and out of the workplace.

“Alex’s interventions have left the team very humbled by his actions and hope other staff can use his example to help other patients.”

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