Dawn Cuthbert, hairdresser at North Tees and Hartlepool NHS Foundation Trust’s salon, Cutting Edge@NTH visited Sandra Williams, 71, at her bedside to give her a makeover.
Sandra is originally from Wales and was visiting her daughter in Hartlepool over Christmas when she took a nasty fall. After being admitted to Ward 32 at the University Hospital of North Tees, Sandra has remained on the ward for three months.
Understandably, Sandra was feeling fed up with her hair and wanted a bit of pampering. Whilst staff were keen to meet Sandra’s needs, they felt the trip all the way down to the salon was too much for her. Dawn was quick to respond, booking Sandra in for a wash, cut and blow dry from the comfort of her own room.
Sandra said: “I certainly wasn’t expecting such a long visit when I travelled up North for Christmas, but these things happen. My daughter comes to visit me every single day and the staff have been absolutely wonderful. Whilst they have been able to look after my every need, I wasn’t going to let them loose with the haircutting scissors. My daughter mentioned the salon service downstairs, but I was a bit dubious about making the journey after my fall. Dawn was ever so helpful and agreed to come up and see me on the ward, bringing a whole new meaning to room service.”
Sandra’s daughter, Michelle, added “The staff on the ward have done a brilliant job of keeping my mum’s spirits up, she always has a smile on her face when I come in to visit. Twelve weeks is a long time to go without getting a hair-cut, so I had a chat with the ladies on the ward to see what they could arrange. Dawn was more than happy to pop up to see my mum, nothing was too much of an ask for her. Now mum looks great and can focus on her recovery – thanks North Tees!”
Hazel Jones, Ward Matron said: “It really is a fantastic service for patients, something that we’ve never had access to before. Three months is a long time for anyone to spend in hospital, but sometimes the additional care over a period of time is required. It doesn’t mean patients should have to sacrifice their beauty regime!”