NHS support service celebrating its successes – 10 years on from its launch

A health trust’s administrative support service – which receives referrals for tens of thousands of patients for further care every year – is celebrating a special milestone.

Single point of access teamThe Single Point of Access  team at North Tees and Hartlepool NHS Foundation Trust has marked its 10-year anniversary.

The service was first set up to provide a first point of contact for people wanting to access adult community services across the area.

The service, now based at the University Hospital of Hartlepool, has expanded over the last decade.

Starting with 12 services, the team now covers 24 community nursing, specialist nursing and therapy services along with bed bureau acute service.

The Single Point of Access team now handles around 100,000 calls and receives around 100,000 referrals every year.

The team also closely works with the integrated single point of access team – a multi-organisation team responsible for the triage and management of patients into community services.

Angie McMurray, the service manager, is one of the team members working in the service since it was launched.

She said: “We are a really caring, supportive, professional and friendly service to both our staff and service users.

“Our team make a significant difference to the lives of so many people across our community.

“We are that first point of contact – the team goes above and beyond for each and every patient.

“And that has been reflected in the feedback we have had over the years – people really do appreciate what this outstanding team does.

“I want to thank all of the team – as well those who work closely with us – for all of their fantastic dedication and commitment over the years.

“The service has been an enormous success and continues to grow and to innovate.”

The service has also worked over the years to develop opportunities for the administration team – including the creation of new roles.

Angie added: “At the beginning, it was just myself, three clinical support officers and clerical officers.

“Now, we have a whole range of roles and possibilities for further development within the team.”

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