Moving from ‘good’ to ‘outstanding’

Earlier this year we were very pleased to be rated ‘Good’ by the Care Quality Commission (CQC). This followed a huge amount of hard work from all staff across the organisation to improve standards of care and it was pleasing to see these efforts recognised.

The challenge over the next few months is to continue to improve further. The aim is to be the very best we can be and that ultimately means being judged to be an ‘Outstanding’ health trust.

The trust hosted an event last week: Celebrating Good Care – Moving to Outstanding Care. This event was around considering leadership and how it can affect patient outcomes and the culture in an organisation and how strong and effective leadership can help a trust deliver outstanding care.  I opened the event with a focus on leadership work into the future and the need to value leadership roles across the Trust to take us forward into the next challenges, the system value of senior leaders who reflect openness, honesty and integrity.

It was very interesting to hear the views of two special guests who spoke at the event.

Professor Ted Baker, chief inspector of hospitals at the CQC, spoke about what inspectors look for and the importance of having effective leaders in an organisation. One of his key messages was around having leaders who encourage all staff to have the freedom to speak up when they need to. An honest and transparent organisation is the only way we will continue to improve patient care.

Dr Umesh Prabhu, paediatric consultant and clinical director for NHS Professionals, also shared his huge wealth of experience from four decades working in healthcare. His overall message was around staff working together. A successful health organisation is created by caring and compassionate staff who work together to make improvements.

I would like to thank both Professor Baker and Dr Prabhu, as well as everyone else who came along to the event.

No hospital or health care system is perfect and we still have much work to do to make sure our patients continue to experience high quality care for many years to come. We must continue to look to the future so that we build on our successes.  We will keep listening to our staff, patients and the public so that we can improve the quality of care we provide even further.

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