Hospital welcomer service vital for patient care

Volunteers like Pat Upton make a real difference to the care we can give to our patients and their relatives.

Pat comes into the University Hospital of North Tees once a week to work as a welcomer at main reception, helping people get to their appointments during what can be a very anxious and worrying time.

Pat spent six years as lead governor of the trust’s council of governors, helping shape the direction of the trust.

Pat, who was a local teacher for 38 years, said: “I absolutely love coming into the trust and helping make a difference.

‘I have a chance to help people in what can be a worrying time for them and their loved ones.

“I find out lots of things that are happening around the hospital without having to read all of the paperwork as I did in my governor role!

“It’s a really worthy thing to be a part of – I couldn’t recommend it highly enough.”

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