“Fast moving and rewarding” – the role of a ward clerk

“Fast moving and so rewarding”.

Ward clerk standing in corridorThat is how Allison Morrison describes her role at North Tees and Hartlepool NHS Foundation Trust.

Allison has been a ward clerk at the trust for more than 20 years – and she has loved the role.

She said: “No day is the same.

“My days are very busy and challenging, fast moving and so rewarding.

“I have worked here for 24 years but I am still learning new things every day. Things are always changing.”

Allison works on the surgery and urology ward at the University Hospital of North Tees.

Her day to day role can include managing main admin tasks and being the first contact for relatives.

She said: “One of the main part of the role is answering the phone in the ward.

“That can include calls from relatives, social workers and staff internally from departments including CT, ultrasound, theatres, discharge liaison and the single point of access.

“We are that first point of contact – it really does mean anything can present itself.

“There are also other responsibilities such as helping arrange outpatient appointments, booking ambulances, keeping the bed board up to date and so on.

“I would say to anyone thinking about applying for a role like this to go for it – there’s a real chance to make a difference to the lives of our community.”

To apply for a ward clerk role, visit http://jobs.nth.nhs.uk/

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