North Tees and Hartlepool NHS Foundation Trust has received a “good” rating from independent health and social care regulator, the Care Quality Commission (CQC), with elements of our A&E services being rated “Outstanding”.
The trust is very pleased to receive such positive recognition from the CQC in each of the five elements inspected: safe, effective, caring, responsive and well led.
The inspectors particularly noted seeing staff go the extra mile several times, where care and support exceeded good care standards, and recognised the excellent systems the trust has in place to ensure safe staffing levels and nursing documentation. Overwhelmingly, staff demonstrated a positivity and pride in working for the organisation, and patients described receiving compassionate care that supported their emotional needs.
Within maternity services at University Hospital of North Tees, the inspectors found the proactive work of the maternity training team to be an outstanding feature. The training lead uses a “Simulation Mum” to train staff in emergency obstetric scenarios as part of the trust’s training programme. Inspection also found the facilities in the delivery ward’s bereavement suite to be sympathetic to the needs of a women experiencing pregnancy loss.
Chief Executive (interim) Julie Gillon paid tribute to the trust’s staff, saying: “On behalf of the trust board, I would like to thank each and every member of staff for the commitment they show, every single day, to provide the high quality patient care. The achievements outlined and recognised by the CQC are testament to the dedication of everyone who works for and with the organisation – not only our doctors, nurses and other clinical staff on the frontline, but the hundreds of support staff, volunteers and partners who keep its services running smoothly around the clock, 365 days a year.”
“Since our last inspection in 2015, where we were rated as “requires improvement”, we have been working very hard to further improve the standards of care we provide and it is great to see those efforts recognised today.
“This CQC report is great news for our staff, patients and everyone living across Stockton and Hartlepool, Easington and Sedgefield. Our teams look after people when they are often at their most vulnerable and the care and compassion shown by our workforce touches people’s lives on a daily basis. Every one of our staff should be proud of the value they bring to our local communities and the people we serve, and I am very proud that the CQC report recognises this.
“However, whilst this is a good report, it is important that we are not complacent as we know there will always be things that we can do better. No hospital or health care system is perfect and we still have much work to do to make sure our patients continue to experience high quality care for many years to come.
“We must continue to look to the future so that we build on our successes. We will keep listening to our staff, patients and the public so that we can improve the quality of care we provide even further.”