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The national friends and family test which was first introduced in 2013, asks patients the simple question, “how likely are you to recommend our ward or A&E department to friends and family if they needed similar care or treatment?” Patients were previously only able to complete the questionnaire on a paper form before they left […]
Coeliac disease is a life-long condition caused by the immune system reacting to the protein gluten. Gluten is found in wheat, barley and rye, in foods such as bread, pasta, pizza, cereals and cakes. Around one in 100 people have coeliac disease. The symptoms of coeliac disease vary between individuals. Not everyone with coeliac disease […]
Staff in the day case unit at the University Hospital of Hartlepool made sure 18-year-old Jamie Garbutt felt as comfortable as possible during an appointment to have an operation to remove both of his large toenails. The day before Jamie’s operation, his mum Paula contacted the unit and explained to nurse Gayle Kier about her […]