Forgotten your username or password – you can resolve this yourself

If you have previously accessed My ESR but have forgotten your username and/or password. You can request the system to send these to you by selecting the Forgotten username or password link on the My ESR login page.

You will need to enter the appropriate information, depending on what you need, and the system will send you an email including a link to reset your password.

 Amending Bank Details in ESR

If you need to change your bank details in My ESR, this needs to be done between the 1st and 15th of the month so that it does not conflict with the payroll. If outside of this time, the system will not save your new details and you will not receive your pay in your new account. Pay will be processed to the original bank account, so please ensure that you still have access to this.

The options available are: amend your current details – where you have changed your bank account, or add a new account – where you are adding an additional account. If you are adding an second account, you will need to state how much of your salary you wish to be paid into this account.

Email addresses in My ESR

Staff are currently being issued email accounts. If you have previously had an email account in ESR and would like your account to replace it, please email the ESR self-service team from your account. An advantage of having your email in ESR is that you are able to access these emails from outside the N3 network, so if you are needing to change your password from home, you will be able to follow the process and access the email that the system generates. You are also able to see the content of any notifications that the system sends.

My ESR login page

Forgotten your password or username?

My ESR (Electronic Staff Record) gives staff the ability to manage their own information through an easy to use interface that can be accessed in the workplace or on the move using internet enabled devices.

Where to find help

We are here to help you, to direct your query to the right place see the chart below

Queries relating to Contact
Getting Logged / Access from home:
IT issues
E-Learning queries:
Mandatory Training Compliance:
Course Information
Payroll queries:
Pension queries:

You can:

  • View and amend your personal information: home address, bank details, phone numbers, emergency contacts
  • View payslips and P60’s
  • View your Total Reward Statements (TRS) – pension information
  • Complete mandatory eLearning
  • Enrol on to mandatory practical training.

Guidance documents


My ESR Quick Guide 1 – Getting Access and Logging in ESR Password Guidance
My ESR Quick Guide 2- Requesting Remote Access My ESR Quick Guide 3- Accessing eLearning
My ESR Quick Guide 4A- Booking Mandatory Face2Face Training My ESR Quick Guide 5- Viewing your Payslip
My ESR Quick Guide 4B- Booking Non-Mandatory Face2Face Training
My ESR Quick Guide 6- Viewing your P60 My ESR Quick Guide 7- Viewing your TRS
My ESR Quick Guide 8- Amending Bank Details My ESR Quick Guide 9- Updating Personal Information
My ESR Quick Guide 10- Viewing your Appraisal and Review Information  Online Payslip FAQs
Mandatory Training (A-Z) My ESR Frequently Asked Questions

 My ESR Workshops and Drop Ins

Workshop sessions are available to all staff for assistance logging in, and taking full advantage of the functionality available within My ESR.

Drop In sessions are available for staff requiring assistance logging in only.

My ESR Workshops

To book on to a workshop session, please follow the link below: http://commsport/Departments/IT_Training/nittraining/SitePages/booking.aspx

This training is not available to book via the ESR Team

Access Drop In Sessions

Date Time Venue
31 January 09.30 – 10.00 Room G072, Behind the Library, Education, Ground Floor, UHNT
6 February 14.00 – 14.30 Room G072, Behind the Library, Education, Ground Floor, UHNT
13 February 09.30 – 10.00 Room G072, Behind the Library, Education, Ground Floor, UHNT
20 February 14.00 – 14.30 Room G072, Behind the Library, Education, Ground Floor, UHNT
27 February 09.30 – 10.00 Room G072, Behind the Library, Education, Ground Floor, UHNT

Payslip Availability

Month Payday Payslip available on My ESR My ESR Downtime
February 26th February 25th February 22nd February from 18:00 to 24th February

If you have any pay related queries please contact:


The NHS ESR national team have set various dates throughout the year for essential upgrades. Please keep checking back so you know when the system will not be available.

From date To date
22nd February from 18:00 24th February
1st March from 18:00 3rd March
29th March from 18:00 1sr April