Updated mask guidance
We have eased our visiting restrictions as we continue to monitor and live with coronavirus (COVID-19). Visitors no longer need to wear a mask in non-clinical areas but may be asked to wear one in designated ‘high-risk’ clinical areas.
General visiting information
We are asking visitors (up to two people per patient) to book an appointment by calling the ward in advance – but will be increasing the number of booking slots on offer.
To book a visiting slot, please call North Tees and Hartlepool NHS Foundation Trust on 01642 617617 and ask for the ward your loved one is staying on.
You can also find the relevant ward number by looking through our ward directory.
North Tees ward directory Hartlepool ward directoryHand hygiene advice
Hand washing is one of the most effective actions we can all take to reduce the spread of pathogens and prevent infections, including coronavirus.
It is important to use alcohol hand rub or to wash your hands when entering or leaving a ward and before and after contact with a patient to help protect yourself and those around you from infection.
Please don’t visit a relative if you:
- Have recently tested positive for COVID-19
- Have symptoms of an infectious disease or are feeling unwell
- Have had sickness and/or diarrhoea in the last 48 hours
Virtual visiting and telephone updates
Our Trust can help patients stay in touch with their loved ones while they are staying on one of our wards with us.
A lot of our patients may want to update their families themselves if they are unable to visit in person, but for those who may not want to or need support as they are unable to do so themselves, we have introduced some ways to help.
Find out how you can stay in touchLeave your feedback
North Tees and Hartlepool NHS Foundation Trust invite patients, visitors, and family to share feedback to help improve our services. You can share your experience about your treatment and care, or that of a loved one, by getting in touch with our patient experience team.
