General enquiries


You can contact all departments and services through our main switchboard. Our switchboard operators will help to direct your query.

Telephone: 01642 617617

24 Hours a day

Patient experience team

If you would like to share your experience, comments, concerns or have a general query about current or past care or treatment please contact our patient experience team, who are here to help.

Telephone: 012345 67891

Monday to Friday,  – 


If you need to rearrange or cancel an appointment please contact us. We can reschedule your appointment if it is not convenient for you.

We would encourage anyone who’s having difficulty making an appointment to get in touch. Hospital appointments are arranged for a reason so we want to stress the importance of attending.

Parking enquiries

For queries about parking and fees contact our car parking management office.

Telephone: 01642 624062

Monday to Friday,  – 

Charity enquiries

If you’re interested in raising funds, leaving a legacy or have queries about taking part in one of our fundraising events, get in touch with our North Tees + Hartlepool Together team.

Telephone: 01642 383571

Monday to Friday,  – 

Access to health records

Medical Legal Team

Medical Records Department
University Hospital of North Tees
Hardwick Road
TS19 8PE

Phone: 01642 383516

Monday to Friday,  – 


For any invoice payment queries contact our payroll team.

Monday to Friday,  – 


For any human resource, work experience or job enquiries contact our workforce department.

Monday to Friday,  – 

Freedom of Information

To make a freedom of information request, please contact the Trust’s FOI office. We will endeavour to disclose recorded information that we hold to applicants within 20 working days in the format requested, unless the information is exempt from disclosure.

Press and Media

Our communication and engagement team are available to assist with press and media enquiries.

Out of hours: If you have an urgent media enquiry out of hours please call our switchboard on 01642 617617 and ask for the manager on call.

Telephone: 01642 383024

Monday to Friday,  – 

General Enquiries

Queries relating to appointments or medical questions cannot be answered through the general enquiries form, instead you should follow the guidance on your appointment letter and under the appointment section of the site.

Please only direct your query through the general enquiries form if any of the above specific contacts cannot resolve your concern.

We will aim to respond within 48 hours.

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