How we are doing

We are committed to providing you with the very best care in our hospitals and in the community. Our performance is measured in many different ways, through our infection rates, feedback, inspection results and whether we are meeting national targets.

Care Quality Commission

The Care Quality Commission check all hospitals in England to ensure they are meeting national standards.  Read our results from the latest checks.

Compassion in practice

Find out what we’re doing to transform the care we provide for our patients in our hospitals and in the community.

Friends and family test

Would you recommend our hospitals to your friends and family? If you receive care in our hospitals, we will ask you before you leave to complete a short questionnaire to find out whether or not you would recommend us.

Gender pay

At North Tees and Hartlepool we believe in promoting equality and diversity amongst our workforce. The requirement to undertake gender pay gap reporting became mandatory for all public sector employers from 31 March 2017.

Infection rates

You can read about our infection rates and how we’re working hard to protect our patients from infection. They are published in our director of infection prevent and control annual reports.

Learning from Deaths Policy

Identifies when and how the trust reviews the care and management of any patient who passes away whilst in our care.

NHS Choices

If you or a loved one has received care from us, you can share your experience of our services on the NHS Choices.

Patient reported outcome measures

We’re working with the Department of Health on a system to find out what your views are before you come into hospital for certain operations and whether your quality of life has improved after surgery.

Privacy and dignity

The privacy and dignity of our patients is our priority.  We’re meeting the government guidelines on mixed sex accommodation and we’re constantly making improvements.

Emergency Preparedness, Resilience and Response

Annually, NHS England issues a set of Emergency Preparedness, Resilience and Response (EPRR) Core Standards on which the trust has to complete a self assessment. These standards focus on how prepared the Trust is to respond to a wide range of emergencies. Read about this year’s assessment and the on-going work programme.